Refund Policy
What to expect if you need to request a refund on a Viking IPTV subscription.
Last updated: September 2026
Before you subscribe
Because subscriptions provide access to digital streaming credentials, we recommend requesting a trial through our Contact Us page before purchasing, so you can confirm the service works well on your device and connection.
Refund eligibility
- Requests made before your account has been activated are generally eligible for a full refund
- Requests made after account details have been issued and used are assessed on a case-by-case basis
- Special offer bundles (such as 3+1, 12+3 and 12+6 month deals) follow the same eligibility rules as standard plans, based on activation status
- Refunds are not available for issues caused by unsupported devices, unstable internet connections, or incorrect setup that our support team was not given the chance to help resolve
How to request a refund
Contact our support team through the Contact Us page with your order details and the reason for your request. We aim to respond to refund requests within a few business days.
Processing time
Approved refunds are returned to the original payment method. Processing times can vary depending on your payment provider or bank.
Changes to this policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date.
Questions
If anything here is unclear, reach out via our Contact Us page before purchasing or requesting a refund.